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Privacy policy
This Privacy Policy describes how we collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Last updated: August 2023
Effective Date: 1 August, 2023.
This Privacy Policy describes how Fray-London Limited (“we,” “us,” or “our”), the company that owns and operates Fray London (“the Brand”), collects, uses, shares, and protects the personal information of its users. We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal data.
INFORMATION WE COLLECT
We may collect the following types of personal information from you:
1.1 Personal Information:
When you interact with our website or make a purchase, we may collect personal information such as your name, email address, postal address, telephone number, and payment information.
1.2 Usage Information:
We may collect non-personally identifiable information about how you interact with our website, such as your IP address, browser type, device information, and browsing behavior.
1.3 Cookies:
We may use cookies and similar tracking technologies to enhance your experience on our website. You can manage your preferences for cookies through your browser settings.
USE OF INFORMATION
We may use the collected personal information for the following purposes:
2.1 Order Processing:
To process and fulfill your orders, including order confirmation, shipment, and delivery.
2.2 Customer Support:
To provide customer support and respond to your inquiries and requests.
2.3 Marketing Communications:
To send you promotional materials, newsletters, and updates about our products, services, and offers. You may opt out of these communications at any time.
2.4 Personalization:
To personalize your experience on our website, recommend products, and provide tailored content and advertisements based on your preferences.
2.5 Analytics:
To analyze website usage, monitor trends, and improve our website’s functionality and performance.
INFORMATION SHARING
We may share your personal information with third parties in the following circumstances:
3.1 Service Providers:
We may engage trusted third-party service providers to assist us in operating our website and providing our services. These service providers have access to your personal information solely for the purpose of performing their services on our behalf and are obligated to maintain its confidentiality.
3.2 Legal Compliance:
We may disclose your personal information if required by law, governmental authority, or to protect our rights, safety, or property.
3.3 Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
DATA SECURITY
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, we cannot ensure or warrant the absolute security of any information you transmit to us.
YOUR RIGHTS
You have certain rights regarding your personal information, including the right to access, update, correct, or delete it. If you would like to exercise any of these rights or have any questions or concerns about your personal information, please contact us using the contact details provided below.
CHILDREN'S PRIVACY
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with their personal information, please contact us, and we will promptly delete such information.
CHANGES TO PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following details:
Fray London Ltd.
London, WC1X 0ND,
United Kingdom
Email: support@fray-london.com
Please note that this Privacy Policy applies only to the personal information collected through our website and does not cover any third-party websites or services linked to or from our website.
Thank you for reviewing our Privacy Policy.
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