Track My Order
Delivery
- How can I track my order?
Delivery times will be confirmed at checkout.
Great news, shipping is currently free for all orders over $350. Orders under $350 will be charged at $15 for shipping per order.
Please note that our delivery service may be affected over bank holidays and during sale periods. Specific delivery details will be confirmed at the time of order.
Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.
Please note that a signature will be required when your parcel is delivered. This may be a verbal or written signature. If you request for your parcel to be left in a safe place or without a signature then you are accepting full liability of your parcel.
- Delivery options:
Delivery times will be confirmed at checkout.
Great news, shipping is currently free for all orders over $350. Orders under $350 will be charged at $15 for shipping per order.
Please note that our delivery service may be affected over bank holidays and during sale periods. Specific delivery details will be confirmed at the time of order.
Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.
Please note that a signature will be required when your parcel is delivered. This may be a verbal or written signature. If you request for your parcel to be left in a safe place or without a signature, then you are accepting full liability of your parcel.
You will only pay a $15 delivery charge for each order regardless of how many items you order. For further details please refer to our Terms & Conditions. **
- Will all my items be delivered together?
In most cases your whole order will be delivered at the same time. The following exceptions apply:
Delayed Items
Delayed items will be dispatched as soon as stock becomes available. You can track the progress of your order by going to My Account and selecting ‘Order Tracking’ on the left side, under "Account Options".
When will I receive delayed items?
When your item becomes available for despatch, we will email you so you can track your order.
Can I have my order delivered to an alternative or work address?
We’re sorry, shipping to an alternative address other than the account address is not possible. This includes work address, PO Box or an address in another country.
Will I be charged customs fees?
Our terms of sale to our customers in the USA are DDP- Delivery Duty Paid. That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees.
- I haven't received my order
Simply check the online tracking of your parcel by logging into 'My Account' and click on 'My Orders. Alternatively, you can also click on the link in your email from us. If the parcel shows it’s been delivered, but you haven’t received anything, please let us know on enquiries@fray-london.com and we can help you.
An item is missing from my parcel
If an item is missing from your parcel, it may be delayed. In this case, it’ll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email as delayed items should be marked with an expected delivery date.
If you receive a damaged parcel, please check that all the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.
Website and technical
- Do you offer live chat services?
Currently we do not offer live chat services. To contact us you can either WhatsApp us at +44xxxxxxxxxx or 03xxxxxxxx. Further you can email us at info@fray-london.com or enquiries@fray-london.com.
For returns and exchanges please click here **attach inbound returns and exchanges link**
- Other
- Can I get VATT receipt?
We’re sorry, we are not able to provide you with a VAT receipt.
- Do you offer gift wrap service?
We do not currently offer a gift-wrap service.
- Contact us
BY E-MAIL
For general information:
For enquiries related to order including returns:
BY TELEPHONE
If your query is about an order placed, then please call FRAY customer services on 03xxxxxxx for number within the UK and +44xxxxxxx for international numbers.
Our UK based team are here to help between 8AM to 4PM (GMT) Monday to Friday. On weekends you can reach us out via email.
BY POST
If you wish to send a letter, please write to us at:
Fray London Ltd
2 Frederick Street
Kings Cross London
WC1X 0ND
UNITED KINGDOM
- Choosing a selection results in a full page refresh.