Terms and Conditions

These Terms and Conditions govern your use of the Website and your relationship with “Fray London” and its parent company, Fray London Ltd.

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Last updated: August 2023

Effective Date: 1 August, 2023.

Please read these Terms and Conditions carefully before using Fray London (“the Website”) or purchasing products from us. These Terms and Conditions govern your use of the Website and your relationship with “Fray London” and its parent company, Fray London Ltd. (“we,” “us,” or “our”). By accessing the Website or making a purchase, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please do not use the Website or make a purchase.

PRODUCT INFORMATION AND AVAILABILITY

1.1 Product Descriptions:
Fray London offers accessible luxury high end clothing. We strive to provide accurate and detailed product descriptions on our website. However, we do not guarantee that the information provided is entirely error-free, complete, or up to date. We reserve the right to modify product specifications, pricing, and availability without prior notice.

1.2 Product Colors and Variations:

The colors and appearance of the products displayed on the Website may vary depending on your device’s screen settings and lighting conditions. We make reasonable efforts to display accurate representations of our products, but we cannot guarantee exact color matching.

1.3 Product Availability:

All products offered on the Website are subject to availability. We make reasonable efforts to keep our inventory up to date, but there may be instances where a product becomes unavailable after an order is placed. In such cases, we will notify you and provide alternatives or a refund for the unavailable product.

ORDERING AND PAYMENT

2.1 Order Placement:

By placing an order on the Website, you make an offer to purchase the selected products subject to these Terms and Conditions. We reserve the right to accept or decline your order at our discretion.

2.2 Order Confirmation:

After you place an order, we will send you an order confirmation email containing the details of your order. This email does not signify acceptance of your order but confirms that we have received it.

2.3 Pricing and Payment:

The prices displayed on the Website are in the currency stated and are exclusive of applicable taxes and shipping charges. Payment for your order is due at the time of checkout. We accept various payment methods as specified on the Website.

2.4 Order Cancellation:

We may cancel your order in the event of pricing errors, product unavailability, or suspected fraudulent activity. We reserve the right to refuse or cancel any order at our sole discretion.

SHIPPING AND DELIVERY

3.1 Shipping Methods and Fees:

We offer shipping to eligible locations as indicated on the Website. Shipping fees, where applicable, are calculated based on your shipping address and selected shipping method. Any additional customs duties, taxes, or import fees imposed by your country are your responsibility.

3.2 Delivery Time:

We make reasonable efforts to process and ship orders promptly. However, delivery times may vary depending on factors beyond our control, such as shipping carriers and customs procedures. We do not guarantee specific delivery dates and are not liable for any delays.

3.3 Order Tracking:

Once your order is shipped, we will provide you with a tracking number, if available, to monitor the progress of your shipment. You can track your order through the designated shipping carrier’s website.

RETURNS AND REFUNDS

4.1 Return Eligibility:

We accept returns and exchanges for eligible products within a specified period from the date of delivery. To be eligible for a return or exchange, the product must be unused, in its original condition, and in the original packaging.

4.2 Return Process:

If you wish to initiate a return or exchange, please contact our customer support within 2 weeks of receiving your order. We will provide you with further instructions on returning the product. You are responsible for the return shipping fees unless the return is due to our error.

4.3 Refunds:

Once we receive and inspect the returned product, we will process your refund within 5-7 working days. Refunds will be issued to the original payment method used for the purchase.

INTELLECTUAL PROPERTY

5.1 Ownership:

All intellectual property rights, including trademarks, logos, copyrights, and other proprietary materials used on the Website or in connection with our products, are the property of Fray London or our licensors.

5.2 Limited License:

We grant you a limited, non-exclusive, non-transferable license to access and use the Website and its content solely for personal, non-commercial purposes. You may not reproduce, modify, distribute, or exploit any content from the Website without our prior written consent.

LIMITATION OF LIABILITY

To the extent permitted by applicable laws, Fray London and Fray London Ltd shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the Website or the purchase, use, or inability to use our products.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in the United Kingdom.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these Terms and Conditions periodically for any changes. Your continued use of the Website or purchase of products after the posting of modifications constitutes your acceptance of the revised Terms and Conditions.

Contact Us

If you have any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us using the following details:

Fray London Ltd.
London, WC1X 0ND,
United Kingdom

Email: customersupport@fray-london.com

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